All orders are shipped through FedEx, Canada Post and USPS within 4-7 business days for in-stock items. (Customers will be advised of any delays if an item is not in stock.)
*A real-time quote will be provided prior to completing your order.
Sales Taxes - British Columbia Residents will be charged 6% G.S.T.and 7% P.S.T. - All other Provinces charged 6% G.S.T. only - United States orders will have no taxes charged.
We are not responsible for any duties, taxes, or additional charges that may be charged by Canada or United States Customs for International deliveries. We are not responsible for any errors made via the shipping company but will do our best to remedy the situation (i.e. providing tracking numbers etc.)
RETURN POLICY
Due to issues with hygiene for personal use items, absolutely no refunds for wigs, hair or hair additions can be made. Items excluded from the personal use label may, however, be exchanged for in-store credit if all of the following conditions are met:
i) An exchange request is received by Pacific Hair (Coba: Vancouver Medical Hair Loss) within 7 days of receiving your order. * Please send all exchange requests to info@pacifichair.ca with your name, order info, and reasons for exchange. * After careful review, Pacific Hair (Coba: Vancouver Medical Hair Loss). reserves the right to reject or accept a request prior to receipt, or, upon receipt and inspection of the product in question.
In addition:
ii) You agree to pay a 25% restocking fee, and any involved shipping & handling costs. iii) Item(s) are returned in their original packaging & condition, within 10 days of the date of invoice.
